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YOUR SATISFACTION IS OUR TOP PRIORITY

You can be confident with our 30 day money back guarantee. It is recommended that upon receipt of your order, that it is immediately inspected and if found to be unsatisfactory or damaged, that you file your requests with our customer service department immediately to avoid untimely delays.The item(s) must be returned in it's undamaged original shipping package(s) at your expense. Shipping charges are not refundable. There is a 20% restocking fee for non-defective returns.

Refunds are credited via PayPal using the same method as the products were purchased less restocking fees and original Shipping charges after the product(s) have been verified received at our warehouse.

For Product Returns, contact our customer service department via email Subject title: return customerservice at: DmjMcm@Centurytel.net and request a Return Authorization Number with explaination. Please include your telephone contact number in your email to us. Customer Service will process your request and contact you within 3-10 business days.

Returns should be shipped to:

Something for You by Deborah
ATTN: RETURN AUTHORIZATIONS (enter your RA # here)
122 Princeton Dr., Suite 1A
Elk Mound, WI 54739

Customer Service will also provide a letter to include in your return via email prior to shipping.

We are happy to work with you in order to resolve any issues that may arise.

BUSINESS DAYS - DEFINED

Business Days are defined typically as Monday - Friday. Weekends are not considered Business days nor are Religious or US Federally observed Holidays

AUTHORIZATION FOR RETURN OR REPLACEMENT

To obtain authorization to return a defective item, simply email Customer Service at DMJMCM@Centurytel.net within 30 days of purchase. Remember to put in the subject title "return customer service"

Non-defective merchandise returns will incur a 20% restocking fee, and must also be returned within 30 days of purchase. Shipping charges are not refundable and all returns are shipped at Buyer's expense.

CONDITIONS
Non-defective merchandise must meet the following conditions to qualify for return acceptance:

Merchandise must be in its original minimum inner pack quantity, as shipped by Something for You by Deborah. Broken quantity inner packs are not returnable.

Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged.

Returns which do not meet the conditions described in this return policy will be returned to purchaser and shipping cost of return will be charged.

ITEMS WITH GUARANTEES OR WARRANTIES

If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement.

ITEMS DAMAGED DURING SHIPMENT

All merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please contact our Customer Service department within 15 days of the date of shipment of your order, and your claim will be processed immediately. NOTE: Established procedures by UPS, U.S.Parcel Post, and trucking lines, must be complied with or they may deny your claim.

Q:I received a package. Upon examination I found a broken ceramic vase. Should I place a claim with the carrier or return it to Something For You by Deborah?
A: Please contact Customer Service.

Q: What procedure do I follow if I place a claim for a lost shipment and it arrives soon after?
A: Please notify Something for You immediately so we can close our files without continuing unneccessary expenses for Something for you and the carrier and you the buyer.

Q: My order has been lost. I need it now. Can't you just send a duplicate?
A: UPS, Parcel Post, and trucking firms will not accept any responsibility for hardships caused by lost shipments. We regret that we cannot assist you in this manner. We suggest you place and pay for a duplicate order. When the carrier validates your claim, we will generate a refund via PayPal.

Q: I received a watch that doesn't work. I bought it 3 weeks ago and didn't realize it didn't work properly until I gave it as a gift. What's the procedure on this?
A: Any watch received in a defective condition that doesn't show signs of wear, which is returned to Someting for You by Deborah within 30 days of purchase date in its original display box, can be returned to us for refund or replacement. A Return Authorization Form must be used as no merchandise can be returned to Something for You by Deborah without prior consent from Something for You by Deboarh.

Q: I wore the defective watch and it does show signs of wear. Won't you repair it?
A: Yes. Any defective watch purchased from Something for You by Deboarh that shows signs of wear will be repaired free of charge, providing it was purchased within the previous 30 days. Proof of date and purchase (your invoice) must be included, as well as a note saying the watch is defective, with a brief explanation if necessary.

Send to:
Customer Satisfaction
REF: NSMA #
P.O. Box 1600
Woodland Hills, CA 91365

Q: What if the watch was purchased longer than 30 days previously?
A: Any watch purchased more than 30 days previously which has not been worn, must be accompanied by the service fee and the Guarantee Certificate which is included with each watch.

Send to:
Customer Satisfaction
REF: NSMA #
P.O. Box 1600
Woodland Hills, CA 91365

Note: For More Information Regarding Customer Satisfaction Warranties and Guarantees, please refer to the last page of the World of Products catalog.

Q: If a 14K gold item is $39.95 or less, is it covered by the costume jewelry guarantee?
A: No. All 14K gold jewelry is covered by the 14K gold warranty regardless of cost.

Q: Your costume jewelry guarantee is really great! This guarantee offers replacement regardless of reason for only a small service fee. Do you have a similar guarantee for the 14K gold jewelry?
A: Something for You by Deborah offers a separate warranty for 14K and 10K gold jewelry. Gold and gems are by far the biggest cost factor in 14K/10K gold jewelry compared to labor for costume jewelry. The only feasible guarantee we can offer for 14K/10K gold jewelry is to guarantee that it's exactly as described. Money will be refunded if the 14K/10K gold jewelry is returned in perfect resalable condition, exactly as received and unused, within 10 days of receipt. There is no restocking fee when 14K/10k gold jewelry is returned under the conditions of the guarantee.

Note: All Something for You by Deborah jewelry and watches come with guarantees and warranties. Please refer to the last page of the World of Products catalog for more information.

Please note: Something for You by Deborah takes pride in the quality of merchandise we offer. It has been our good fortune that the instances of returns or defective merchandise have historically been very low.


For questions or comments about our site, email us at DmjMcM@centurytel.net
Last Updated: 16 Apr 2007 13:05:52 PDT home  |  about  |  terms  |  contact
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